About Us
The River Thames is at the heart of London but in recent years, it has often been overlooked. Tideway wants to help change all that, and we want you to be part of our ambition to breathe life back into our majestic river.
Tideway is a new company that launched in August 2015 with the sole task of cleaning up the River Thames by tackling the current sewage pollution, and more importantly, to reconnect London with its river for business and leisure.
It is one of the largest construction projects of its type in Europe but the Thames Tideway Tunnel is not just an engineering project, it’s about building a London that is fit for your children, and even your great, great, grandchildren.
Every year, tens of millions of tons of sewage pollution spills from discharge gates along the tidal river embankment, and that simply has to stop. Construction on the tunnel started in 2016 and will take seven years to complete.
You can join us to help clean up London’s river together by apply for this role.
The Role
We are currently recruiting an experienced Technical Support Specialist to join Tideway. The successful candidate will possess a broad knowledge of core IT disciplines including: Infrastructure (Networks and Wintel), Security and Service Management.This existing role will support the Tideway Information Systems directorate in delivering a multi-vendor service tower model to ensure Service Excellence is given to all Tideway users and systems. This includes a flexible approach to day to day activities in Operations and also the Project aspect of IS and Tideway.
Responsibilities include:
Provide an oversight of system vulnerabilities and monitoring Managed Services Providers patching success, to ensure Tideway’s IS portfolio is kept secure and up to dateMaintain Tideway’s IS technical risk registerAdministration of Tideway’s cloud platforms; Azure, Office 365, AWS etc.Provide technical oversight within he Change Advisory Board (CAB) and advise the Architecture Review Board (ARB) as requiredEnsure any changes or new solutions fit strategically into the overall infrastructure architecture and meet existing technology standardsResponsible as a subject matter expert for providing advice and guidance within assigned areas of technical specialism (ie. Network virtualization (Azure etc.), firewalls, routing, switches etc.)Drive optimisation, consistency, consolidation, and standardisation across core network framework to include Azure and other cloud infrastructure platformsPerform analysis of current environments to identify deficiencies and opportunities for improvementDevelop, document and enforce, where required, the standards, security procedures and controls for access to ensure integrity of the network and related systemsProvide support, administration, or changes to Tideway’s Network infrastructure; Firewall, Access Control, IDS/IPS and Web Security. Escalate significant support issues to the service provider, in alignment with the incident management process as requiredEnsure voice traffic is performant across the network and the platform is configured as required.Working with the relevant back-up provider for Tideway’s Cloud hosting, ensure all Tideway environments are protected and have provision for business continuity or the ability to recover selected data when requiredSupport the project delivery teams on technical aspects of the various programs of work.
The ideal candidate will have the following experience and skills:
Essential
Expertise in LAN, WAN, routing/switching. Firewalls, Load balancer and other network infrastructure technologies within an Enterprise IT frameworkSignificant experience in a technical infrastructure roleExperience with management of infrastructure within AzureExperience of working within the Office 365 platform, ideally with Exchange Online, SharePoint Online and Skype of Business Online / TeamsA proven track record of implementing service impacting changes from analysis, scoping, design, planning and deploymentExperience of working within an ITIL environment and good working knowledge of TOGAF and PRINCE 2 methodologies.
Desirable:
Working knowledge of information security, data security management including privacy, risk management and technical security assurance skills (eg. penetration testing)Good stakeholder management and also hands on delivery experience in a similar environment would be beneficial but is not essentialExperience of using Device Management Technologies such as SCCM & Microsoft IntuneCompetent in the supervision and oversight of an IS Service provider, and assurance within a commercial SLAKnowledge of security incident event management (SIEM) technologies, with the ability to develop protective monitoring solutions in support of situational awareness, and risk management compliance objectives.
Skills:
Good verbal and written communication skills with the ability to produce clear process and procedure documentationStrong stakeholder management and customer facing skillsSME skills, knowledge and experience of:• Firewalls: Cisco ASA & Meraki MX
• Security: IDS, IPS & NAC
• Proxy: Forcepoint & Cisco Umbrella
• Load Balancer: Netscaler & Azure
• CCNP level certification
• CCDP or CCIE is preferred
• Hands-on experience in some of or all the following areas: VSS, Data Centre Technologies, HSRP, QoS, VoIP, SSL VPN/Ipsec VPN, Wireless technologies, DHCP management, Firewall skills, IPS/IDS, Voice Traffic, Internet proxy, MPLS services framework
• Microsoft Azure.
Diversity helps to make London a great place to live and work, and we aspire to this diversity being reflected in our workforce. We know that diverse teams contribute new and different ways of thinking and working and raise overall performance. We also know that people are at their most productive when they feel included and valued. That’s why diversity and inclusivity are key to our business strategy.
We are one of The Times Top 50 Employers for Women, a Stonewall Diversity Champion, a proud signature of the ‘Ban the Box’ campaign, and Disability Confident Committed Employer.
We pride ourselves on providing employment for disabled employees, providing support and adjustments during the recruitment process, and wherever needed in the working environment. We offer a guaranteed interview scheme for suitably qualified disabled applicants.
What we will offer you
Private Medical InsuranceCompany Bonus SchemeRetail discounts ranging from high street retailers30 days annual leave5 Volunteering days per yearLife InsuranceMatched contribution pension scheme