About Us
The River Thames is at the heart of London but in recent years, it has often been overlooked. Tideway wants to help change all that, and we want you to be part of our ambition to breathe life back into our majestic river.
Tideway is a new company that launched in August 2015 with the sole task of cleaning up the River Thames by tackling the current sewage pollution, and more importantly, to reconnect London with its river for business and leisure.
It is one of the largest construction projects of its type in Europe but the Thames Tideway Tunnel is not just an engineering project, it’s about building a London that is fit for your children, and even your great, great, grandchildren.
Every year, tens of millions of tons of sewage pollution spills from discharge gates along the tidal river embankment, and that simply has to stop. Construction on the tunnel started in 2016 and will take seven years to complete.
You can join us to help clean up London’s river together by apply for this role.
The RoleWe have an exciting opportunity at Tideway for an Applications Support Specialist to work within a small IS team on several important projects. The successful candidate will be responsible for configuring and supporting SharePoint Online solutions to support and improve the way Tideway manages and shares its information. There is also a potential opportunity to support other applications.
The exceptional candidate will hold value in working within an exciting company focused particularly on interesting, information management and SharePoint projects. This position suits an experienced individual who has gained exposure to Office 365, and SharePoint Online.
Responsibilities include:
Proactive advice and guidance on Microsoft Services / Roadmap and the impact this will have on Tideway’s Portfolio and leading the day to day project delivery activities and reporting project status to ensure that relevant deliverables and activities are completed on time, adhere to governance, are within approved budget, and provide desired business valueSupport bug fixes and enhancement requests relating to Tideway’s Microsoft ApplicationsConfigure applications using out-of-the-box functionalityEnsure IS application support incident and request tickets are managed in line with agreed SLA’sSupport the assessment, development, testing and implementation of changesWork with 3rd parties including Tideway managed service partners as and when requiredAssist in the development of ad hoc reports, dashboards and workflows for business users in SharePoint as and when requiredAdhere to Enterprise Information Management, Architecture, Cyber Security, Change Control, ITIL v3, Quality and Safety principles and policiesSharePoint Online, its associated custom code and where possible amending to use out-of-the-box functionalityMaintain up to date documentation on systems and processesProvide 2nd and 3rd line support for SharePoint Online and potentially some other software applications used at TidewayUnderstand Tideway’s Application and Data architecture and associated flows and dependencies Maintenance of the existing applications / SharePoint sitesHands on experience in using development tools and deploying Microsoft applications in Azure and SharePoint OnlineSupport enhancement requests and bug fixes relating to principal Tideway enterprise applications in Microsoft SharePoint Online, associated custom code and out of box solutionsIf requested by management to participate with out-of-hours standby rota to help resolve any major issues out of hours (standby allowance provided)Support application upgrades as and when requiredManage the delivery and integration activities with service partners and 3rd parties with strong customer focus and drive to resolve issues within agreed SLAsSupport monthly patch cycle and coordinate testing with the business when patching supported apps.
The ideal candidate will have the following experience and skills:
Experience
Experience of maintaining and developing SharePoint online and Azure based applications using C#, TypeScript, JavaScript, Angular, React, ASP.Net MVC, Web API 2.0, Entity framework 6.0, WCF, PnP and Azure web jobs, functions, Azure queue and File StorageExperience of support MS SharePoint Online and Azure hosted applicationsExperience of using development and deployment tools such as Visual Studio, Azure portal, SQL Server Management studio, Azure storage explorer etc.Experience of supporting in an Office 365 and Azure environmentExperience of designing, developing and deploying no-code applications using PowerApps, Microsoft Flow and Forms in Office 365Experience of working with content migration tools, e.g. SharegateExperience of working with SharePoint designer in order to troubleshoot existing workflowsProven experience of working in an Application Support environment, supporting multiple applications.
Desirable:
An understanding of Business Information Management or working in a construction environment would be usefulHTML, CSSExperience of maintaining Microsoft SQL environments.
Skills:
Good problem-solving and decision-making skills, with the ability to determine the approximate impact of issues quicklyCustomer focused with the ability to communicate with users at all levelsThe ability to work under pressure and balance competing prioritiesEffective communicator with the ability to provide clear updates when issues occurStrong analytical skills, with good attention to detailA logical thinker with the ability to drive changePassion for technology and skill growth.
Diversity helps to make London a great place to live and work, and we aspire to this diversity being reflected in our workforce. We know that diverse teams contribute new and different ways of thinking and working and raise overall performance. We also know that people are at their most productive when they feel included and valued. That’s why diversity and inclusivity are key to our business strategy.
We are one of The Times Top 50 Employers for Women, a Stonewall Diversity Champion, a proud signature of the ‘Ban the Box’ campaign, and Disability Confident Committed Employer.
We pride ourselves on providing employment for disabled employees, providing support and adjustments during the recruitment process, and wherever needed in the working environment. We offer a guaranteed interview scheme for suitably qualified disabled applicants.
What we will offer you
Private Medical InsuranceBonusMatched Pension Scheme30 days leave5 days of paid volunteeringLife InsuranceSeason Ticket LoanHealth checks