The role
We are currently recruiting an experienced, Technical Support Specialist to join Tideway. The successful candidate will possess a broad knowledge of core IT disciplines including; Infrastructure (Networks and Wintel), Security and Service Management.
This exciting role is multi-faceted and will support the Tideway Information Systems directorate in delivering a multi-vendor service tower model to ensure Service Excellence is given to all Tideway users and systems. This includes a flexible approach to day to day activities in Operations also the Project aspect of IS and Tideway.
Responsibilities
* Provide an oversight of system vulnerabilities and monitoring Managed Services Providers patching success, to ensure Tideway's IS portfolio is kept secure and up to date.
* Act as Tideway's internal cyber champion, responding to alerts identified by the Security Operations Centre (SOC), providing cyber security incident management, and drive through penetration test initiatives internally and with external partners as required
* Manage and maintaining Tideway's IS technical risk register
*Provide technical oversight within the Change Advisory Board (CAB) and advise the Architecture Review Board (ARB) as required
*Act as the Administrative owner of Tideway's cloud platforms; Azure, Office 365, AWS etc.
*Creation and management of Microsoft SCCM packages for deployment end user devices
*Provide support, administration, or changes to Tideway's Network infrastructure; Firewall, Access Control, IDS/IPS and Web Security. Escalate significant support issues to the service provider, in alignment with the incident management process as required.
*Working with the relevant back-up provider, ensure all Tideway environments are protected and have provision for business continuity or the ability to recover selected data when required.
*Support the project delivery teams on technical aspects of the various programmes of work.
Experience:
The ideal candidate will have the following experience
Essential
*Significant experience in a technical infrastructure role
*Experienced in day to day management of Cisco and Meraki technologies
*Experience of working within the Office 365 platform, ideally with Exchange, SharePoint and Skype for Business
*Experience of using Device Management Technologies such as SCCM, Microsoft Intune and Air Watch
*Knowledge of security incident event management (SIEM) technologies, with the ability to develop protective monitoring solutions in support of situational awareness, and risk management compliance objectives.
*A proven track record of implementing service impacting changes from analysis, scoping, design, planning and deployment.
*Experience of working within an ITIL environment and good working knowledge of TOGAF and PRINCE 2 methodologies
* Competent in the supervision and oversight of an IS Service provider, and assurance within a commercial SLA.
Desirable
* Working knowledge of Information security, data security management including privacy, risk management and technical security assurance skills (e.g. penetration testing)
* Good stakeholder management also hands on delivery experience in a similar environment would be beneficial but is not essential
Skills
* Good verbal and written communication skills with the ability to produce clear process and procedure documentation
* Strong stakeholder management and customer facing skills
* Supervision and oversight of an IS Service provider and assurance within a commercial SLA.
Please note:
The successful candidate may be required to undergo UK Government security vetting at the SC level